Privacy policy

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how data protection law protects you.

In this policy we explain:

1. Who we are and important information
2. The personal data we collect about you
3. How we collect your personal data
4. How we use your personal data
5. With whom we share your personal data
6. Data retention
7. Your legal rights
8. Changes to this notice and your duty to inform us of changes
9. Queries, requests or concerns 

1. Who we are and important information

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you interact with it.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Eco Limited (E Co.) is the controller and responsible for your personal data (collectively referred to as “Business” , “we”, “us” or “our” in this privacy notice). Our contact details are:

E Co.
20 St Thomas St
London
SE1 9RS
United Kingdom

For all data matters contact our data protection officer Dr Grant Ballard-Tremeer on privacy@ecoltdgroup.com.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Contact details: Full name, email address, phone number, postal address
• Business information: Job title, seniority level, organisation/employer
• Online tracking information: Computer identification numbers, location (country), Internet protocol address (‘IP Address’), browsing behaviour, cookies, pixels, device ID, websites visited, language used
• Account login information: Login ID, usage analytics, other information used to access and/or secure systems, applications and digital services including our website
• Health information: We do not routinely collect health information through our website, however, you may be invited to submit details of dietary requirements or restrictions, and accessibility requirements (including mobility, sight or hearing) where needed to facilitate your attendance at one of our events
• Other information: Feedback, opinions, interests, queries or any other information that you provide directly to us through our website (for example, you may indicate that you are interested in receiving digital communications from us relating to events)

• We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How we collect your personal data

We use different methods to collect data from and about you including through:

• Website activities: We collect your personal information when you visit our website, register for our online newsletters and insights or send us your enquiries. This includes any information that you provide to us by email or within the forms that you submit or the forms that you use to register for our events.
• Careers website activities including our online recruitment portal: We collect personal information when you visit our careers website and access our careers portal, and when you register your interest in joining our business. This includes any information that you provide to us by email or within the forms (applications) that you submit. We and other services providers (on our behalf) may collect information about your activities when you visit our careers website and careers portal using online tracking technologies.
• Digital marketing communications: Any digital communications which you have signed up for include some tracking technologies to help us understand how you interact with those communications (for example, which content you click through to read more detail). 
• Social media: We have added social media services to our website to enable you to share our content with your colleagues, business contacts, family and friends. If you use any social media and social business tools on our websites any personal information you provide will be subject to those social media sites, which may have their own cookies and privacy notices. You should carefully review those notices to ensure you’re happy with how they process your personal information.
• Third parties: Third parties collect your personal information (on our behalf) when you visit our website (for example, Google Analytics, through the use of online tracking technologies). This is to help us understand more about your interests and experience when visiting our website (for example, where visitors come from, and the most popular pages visited). We will always confirm with you first, that you have agreed to the collection and use of this personal information.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To facilitate the use of our website

• Evaluate improvements and other modifications to the functionality of our website, services and products
• Ensure the security and integrity of our website, applications and digital services
• Detect and prevent criminal activity, including fraud

For marketing and business development

• Ensure the content from our website is presented in the most engaging manner for you and for your device
• To provide you with information regarding our services, products, and events
• To understand and assess your interests in order to improve our website, services and products
• To improve the content on our website and digital marketing communications

To manage our relationship with you

• To understand your interests in order to improve your experience when visiting or accessing our website, services and products
• To respond to your enquiries
• To improve the quality of our responses and our interactions with you
• To provide you with the services and products for which you access or subscribe to

Complying with legal obligations

• Disclosing personal information to government agencies, regulatory authorities or law enforcement (this includes complying with subpoenas and court orders)
• Record keeping and reporting obligations
• Pursuing our legal rights and remedies
• Establishing, exercising or defending E Co’s legal position
• Managing complaints and legal claims

When using your personal information for the purposes above, we will generally rely on your express or implied consent as our legal justification.

In certain jurisdictions, such as the UK and EU, we may also process this information based on our legitimate interests. If this is the case, then we will balance your rights and freedoms against our own interests, or those of any third parties, to ensure that your rights are not infringed.

Opting out

You can ask us to stop sending you marketing messages at any time contacting us or by following the opt-out links on any marketing message sent to you. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data protection officer (contact details given above).

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. With whom we share your personal data

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

Personal information processed during our business activities may be shared, used, handled and otherwise made available to E Co. entities, service providers, and third parties when it is necessary and proportionate to do so. We may share, provide access to and transfer your personal information:

• Within E Co. as appropriate to provide our services and to maintain our business effectively.
• Our clients and professional advisers acting as processors or joint controllers including contractors, lawyers, bankers, auditors and insurers who provide products and services to us.
• Our third-party services providers who help us communicate with you and deliver our programmes, products, information and services, support our website and help us to understand how you interact and engage with our websites. These include, Hubspot (Customer Relationship Management platform), Google Workspace (communication delivery), Typeform (digital survey platform), Learnworlds (Learning Management System platform), and Team Tailor (digital recruitment platform).
• Regulatory authorities or law enforcement agencies if we need to comply with their request for information, such as where an investigation is being carried out.
• In the event of a merger, acquisition, or reorganisation of our company, your data may be shared with the parties involved. Should our ownership change, the new owners are required to protect and use your personal data in accordance with the commitments made in this privacy policy.

When we need to share your personal information with these third parties, we use a combination of contractual, physical and technical measures to keep it secure. To protect personal information that is transferred internationally, we ensure that appropriate safeguards are in place and that your privacy and data protection rights are protected. Those safeguards normally include data encryption, role-based access permissions, and legal agreements that facilitate the lawful cross-border transfer of personal information.

Please note that we will never sell your personal information to a third party for any purpose.

International transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

7. Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer a valid reason to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact our data protection officer (contact details above).

No fee required — with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

8. Changes to this privacy notice and your duty to inform us of changes

This privacy notice was issued in January 2026 and may need to be updated because of changes to our systems and processes or the law, so we recommend that you review this notice periodically. When we update this privacy notice we will update the ‘changes to this privacy notice’ section. 

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

9. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer as outlined at the top of this document.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via their website at https://ico.org.uk/make-a-complaint/